Hours of work:

Monday to Friday 8:00 am – 5:30 pm with 1 hour lunch break

Working 1 in 3 Saturday mornings 8:00 am to 12:00 pm

About the Role:

This is a unique opportunity for someone who enjoys a workload that offers variety; as a Rental Administrator/Assistant you will be performing administrative duties and supporting the management team within the depot.  You will be given full training on the in-house computer systems and processes however you must be computer literate.

Experience Required:

We are looking for someone with an administrative background, you don’t need experience in a rental position but you do need a positive ‘can-do’ attitude and a good sense of humour.  You must be full of enthusiasm and have exceptional attention to detail, as well as having a strong desire to learn, and communicate positively with customers and colleagues alike, both over the phone and in person.  Teamwork within the admin office / depot is paramount and you must be able to mix and communicate with a wide variety of people, from all walks of life. You will have the ability and experience to manage multi-tasking with ease, maintaining complex schedules and managing a variety of administrative support duties, to deadlines (and enjoy working under a degree of pressure)!

Duties and Responsibilities of the Rental Assistant:

• Verifying vehicle availability, updating reservation systems, confirming bookings and assisting with planning the delivery-driver team
• Extending and closing rental agreements

• Applying a professional approach to all customer communications

• Monitoring damage management and vehicle turnaround

• Ensuring correct billing and allocation of additional charges
• Notifying customers of damages and following the rechargeable damage process

• Collating compliance materials and rental packs for customers

• Raising rental and contract hire invoices for billing
• Liaising with the Credit and Finance Departments

• Liaising with maintenance and sales teams to ensure swift action is taken and expectations are managed
• Liaising with staff at all levels across the businesses various depots and departments

Additional Benefits/Info:

• Holidays – 20 days per annum plus 8 statutory bank holidays, 1 extra day given each year after 4 years’ service, up to 25 days in total
• Pension at 3% company contribution commencing on your first working day
• Bonus Scheme – based on the Rental Depot’s overall performance, is not guaranteed but there to work towards!
• Free on-site parking
• Company Events – Annual Charity events such as Dragon Boat Racing (all family members are welcome to join!)
• Employee Discounts – 50% off when hiring a vehicle